FREQUENTLY ASKED QUESTIONS

You Asked, BROS Answered

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.

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ARE THERE ANY BENEFITS FOR FIRST-TIME CUSTOMERS?

Welcome to our website! We are glad you are interested in our male skincare products. We know that taking care of your skin is not only important for your appearance, but also for your health and well-being. That’s why we offer a range of products that are specially formulated for men’s skin needs, such as cleansing, moisturizing, anti-aging, sun protection, and more.

As a first-time customer, you can enjoy some exclusive benefits from us, such as:

A 10% discount on your first order

A free sample of our best-selling serum

A complimentary consultation with our skincare expert

A 30-day money-back guarantee

To claim these benefits, simply enter the code FIRST TIME at checkout and follow the instructions. We hope you will love our products and join our loyal community of satisfied customers. Thank you for choosing us for your skincare needs!

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WHAT IF I AM NOT SATISFIED WITH BROSKIN?

We are sorry to hear that you are not satisfied with BROskin products. We value your feedback and we want to make sure you have a positive experience with us.

If you are not satisfied with BROskin products, you can contact our customer service team and we will try our best to assist you. You can reach us by:

Email: broskin@support.com
Phone: +60 3-1234 5678
Live chat: Visit our website and click on the chat icon at the bottom right corner

Depending on the issue, we may offer you a refund, an exchange, or a credit for your next purchase. Please note that some terms and conditions may apply, such as:

You must contact us within 30 days of receiving the product
You must provide proof of purchase, such as an invoice or receipt
You must return the product in its original packaging and condition

We hope this answers your question and we apologize for any inconvenience caused. Thank you for choosing BROskin for your skincare needs!

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DO YOU HAVE A CUSTOMER REFERRAL PROGRAM?

Yes, we do have a customer referral program at BROskin. We appreciate your support and we want to reward you for spreading the word about our male skincare products.

Here’s how our referral program works:

You can sign up for our referral program by visiting our website and clicking on the “Refer a Friend” button.
You will receive a unique referral link that you can share with your friends, family, and colleagues via email, social media, or any other channel.
For every person who clicks on your link and makes a purchase of at least RM50, you will get a RM10 credit that you can use on your next order.
Your friend will also get a 10% discount on their first order as a thank you for trying our products.
There is no limit to how many people you can refer or how much credit you can earn.
Our customer referral program is a great way to save money and introduce your loved ones to our high-quality male skincare products. To learn more, check out our referral program page or read this blog post on how to build a successful customer referral program. Thank you for choosing BROskin for your skincare needs!